Effective date: February 27, 2026
Version: 1.0
1.1. This Cookie Policy (hereinafter — the "Policy") applies to the websites bithub.kg and app.bithub.kg, as well as related pages/subdomains/web applications (hereinafter — the "Site"), operated by Digital Pro LLC (hereinafter — "We", "the Company").
1.2. Purpose of the Policy:
1.3. Contacts regarding cookies and privacy:
1.4. By using the Site, the user confirms that they have read this Policy. Optional cookies (analytics/marketing) are enabled only after consent via the banner/settings, if required by applicable law.
We may use cookies and similar technologies for the following purposes:
Below is a common classification. Actual cookies and their durations are in the Appendix (table).
The Site may use third-party services that set their own cookies/identifiers. We do not directly control such cookies; processing is governed by the policies of the respective providers.
Examples:
5.1. When the user first visits the Site, a cookie management banner may be displayed. Necessary cookies may be set by default, while others — only with consent (if required by applicable law).
5.2. The user may at any time:
5.3. Disabling some cookies may result in incorrect operation of certain Site features.
Cookies may be stored:
Specific periods are indicated in the cookie table (Appendix) and/or in the "Cookie Settings" interface.
If providers are used whose infrastructure is located outside your country, data may be transferred to other jurisdictions. We apply reasonable protective measures (contractual, technical, and organizational).
We may update this Policy. The current version is published on this page, and the effective date is indicated at the beginning.
If you have questions about cookies or data processing:
| Name | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| session_id | bithub.kg | Necessary | Session identification | Session |
| consent_state | bithub.kg | Necessary | Stores consent choice | 6–12 months |
| _ga | Analytics | User statistics | up to 2 years | |
| _gid | Analytics | Visit statistics | up to 24 hours |
Didn't find the answer to your question? Write to us, and a support representative will respond to you
What is KYC and why is it necessary
KYC (Know Your Customer) is a passport verification process that confirms your identity. Why is verification needed? After passing KYC, you will have access to operations with fiat currencies: rubles, dollars, and UAE dirhams. We will restore your account access by passport if you forget your password. Also, through verification, the exchange protects itself and you from 'dirty' money obtained illegally: terrorism, money laundering.
What is AML and why is it necessary?
This is a service that provides analysis and monitoring of cryptocurrency transactions on the blockchain, aimed at preventing illegal activities related to money laundering. By using our service, you protect yourself from fraudsters and stolen coins.
How long does the exchange take?
Electronic currency exchanges are instant. The time for cryptocurrency transfers depends on the speed of network confirmations, usually taking 5-30 minutes after sending. In case of blockchain network congestion, this time may increase. Once a transaction is loaded onto the network, our service cannot influence the speed of fund transfers.
How long to wait for Cashin replenishment?
Cashin applications usually take between 30 minutes and 4 hours. In rare cases, up to 8 hours. Applications created after 20:00 are processed the next day. The execution of applications also depends on the operation of banks.
Why was my application rejected?
An application may be rejected in the following cases: 1. You did not make the payment after submitting the application. 2. You transferred an incorrect amount, which prevents the system from recognizing your payment. 3. You transferred an amount less than the minimum recommended fee. Applications paid below the system's minimum recommended fee are not processed or refunded. 4. You provided incorrect details, making it impossible for the system to process the payment. 5. You entered an invalid email address.