Cookie Policy

Effective date: February 27, 2026

Version: 1.0

1. General Provisions

1.1. This Cookie Policy (hereinafter — the "Policy") applies to the websites bithub.kg and app.bithub.kg, as well as related pages/subdomains/web applications (hereinafter — the "Site"), operated by Digital Pro LLC (hereinafter — "We", "the Company").

1.2. Purpose of the Policy:

  • explain what cookies and similar technologies are used on the Site;
  • describe the purposes of their use and storage periods;
  • indicate how the user can manage cookies (including withdrawing consent and deleting them).

1.3. Contacts regarding cookies and privacy:

  • email addresses are listed on the "Contacts" page of the Site;
  • technical support phone: +996 501 696 432;
  • physical address (office): Kyrgyz Republic, Bishkek, Ordo Business Center, 170/1 Yusup Abdrakhmanov St., office 501;
  • legal address: Bishkek, Oktyabrsky district, 40/4 Karalaev St., apt. 137.

1.4. By using the Site, the user confirms that they have read this Policy. Optional cookies (analytics/marketing) are enabled only after consent via the banner/settings, if required by applicable law.

2. Terms and Definitions

  • "Cookies" — small files/data fragments stored in the browser or on the user's device that help recognize the session/device, save settings, and collect statistics.
  • "Similar technologies" — localStorage/sessionStorage, pixels, SDKs, device identifiers, session tokens.
  • "User" — a person who visits the Site.
  • "Site" — the web resources bithub.kg and app.bithub.kg.

3. Why We Use Cookies

We may use cookies and similar technologies for the following purposes:

  1. supporting the operation of the Site and its features (session, security, abuse prevention);
  2. recognizing the browser/device and saving interface settings (language, region, preferences);
  3. providing personal account/authorization (if applicable);
  4. analyzing Site usage (pages, events, errors), improving UX;
  5. (if applicable) marketing and measuring advertising effectiveness;
  6. (if applicable) correct operation of third-party integrations (payments, video, maps, chat widgets, etc.).

4. What Cookies We Use

Below is a common classification. Actual cookies and their durations are in the Appendix (table).

4.1. By Technical Nature

  • Technical (strictly necessary) — ensure the operability of the Site.
  • Session — active during the session and usually deleted when the browser is closed.
  • Persistent — stored on the device until expiration or deletion by the user.

4.2. By Purpose

  • Necessary — security, session, basic functions.
  • Functional — remember preferences.
  • Statistical/analytical — help improve the Site.
  • Marketing (if applicable) — advertising/remarketing/attribution.

4.3. Third-Party Cookies

The Site may use third-party services that set their own cookies/identifiers. We do not directly control such cookies; processing is governed by the policies of the respective providers.

Examples:

  • Google Analytics (analytics)
  • Cloudflare (security/protection/delivery optimization)
  • Payment providers (if connected)
  • Video/maps/chats (if connected)

5. Consent, Cookie Management, and Withdrawal of Consent

5.1. When the user first visits the Site, a cookie management banner may be displayed. Necessary cookies may be set by default, while others — only with consent (if required by applicable law).

5.2. The user may at any time:

  • change their selection in cookie settings (a "Cookie Settings" link is recommended in the footer);
  • delete cookies and/or prohibit their use through browser settings.

5.3. Disabling some cookies may result in incorrect operation of certain Site features.

6. Storage Periods

Cookies may be stored:

  • for the duration of the session (until the browser is closed), or
  • longer (days/months/years) — until expiration or deletion by the user.

Specific periods are indicated in the cookie table (Appendix) and/or in the "Cookie Settings" interface.

7. Data Transfer and International Transfers (if applicable)

If providers are used whose infrastructure is located outside your country, data may be transferred to other jurisdictions. We apply reasonable protective measures (contractual, technical, and organizational).

8. Policy Updates

We may update this Policy. The current version is published on this page, and the effective date is indicated at the beginning.

9. Contacts

If you have questions about cookies or data processing:

  • use the email addresses on the "Contacts" page at bithub.kg / app.bithub.kg;
  • technical support phone: +996 501 696 432.

Appendix A. Cookie Table

NameProviderCategoryPurposeDuration
session_idbithub.kgNecessarySession identificationSession
consent_statebithub.kgNecessaryStores consent choice6–12 months
_gaGoogleAnalyticsUser statisticsup to 2 years
_gidGoogleAnalyticsVisit statisticsup to 24 hours

Frequently Asked Questions

Let us explain in detail

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What is KYC and why is it necessary

KYC (Know Your Customer) is a passport verification process that confirms your identity. Why is verification needed? After passing KYC, you will have access to operations with fiat currencies: rubles, dollars, and UAE dirhams. We will restore your account access by passport if you forget your password. Also, through verification, the exchange protects itself and you from 'dirty' money obtained illegally: terrorism, money laundering.

What is AML and why is it necessary?

This is a service that provides analysis and monitoring of cryptocurrency transactions on the blockchain, aimed at preventing illegal activities related to money laundering. By using our service, you protect yourself from fraudsters and stolen coins.

How long does the exchange take?

Electronic currency exchanges are instant. The time for cryptocurrency transfers depends on the speed of network confirmations, usually taking 5-30 minutes after sending. In case of blockchain network congestion, this time may increase. Once a transaction is loaded onto the network, our service cannot influence the speed of fund transfers.

How long to wait for Cashin replenishment?

Cashin applications usually take between 30 minutes and 4 hours. In rare cases, up to 8 hours. Applications created after 20:00 are processed the next day. The execution of applications also depends on the operation of banks.

Why was my application rejected?

An application may be rejected in the following cases: 1. You did not make the payment after submitting the application. 2. You transferred an incorrect amount, which prevents the system from recognizing your payment. 3. You transferred an amount less than the minimum recommended fee. Applications paid below the system's minimum recommended fee are not processed or refunded. 4. You provided incorrect details, making it impossible for the system to process the payment. 5. You entered an invalid email address.