KYC (Know Your Customer) is a passport verification process that confirms your identity. Why is verification needed? After passing KYC, you will have access to operations with fiat currencies: rubles, dollars, and UAE dirhams. We will restore your account access by passport if you forget your password. Also, through verification, the exchange protects itself and you from 'dirty' money obtained illegally: terrorism, money laundering.

This is a service that provides analysis and monitoring of cryptocurrency transactions on the blockchain, aimed at preventing illegal activities related to money laundering. By using our service, you protect yourself from fraudsters and stolen coins.

Electronic currency exchanges are instant. The time for cryptocurrency transfers depends on the speed of network confirmations, usually taking 5-30 minutes after sending. In case of blockchain network congestion, this time may increase. Once a transaction is loaded onto the network, our service cannot influence the speed of fund transfers.

Typically, Cashin requests take from 30 minutes to 4 hours. In rare cases, up to 8 hours. Requests created after 20:00 are processed the next day.

A request may be rejected in the following cases: 1. You did not make the payment within 16 minutes and 40 seconds from the time the request was made; 2. You transferred an incorrect amount, and the system does not recognize your payment; 3. You transferred a Bitcoin amount less than the minimum recommended fee. Requests with Bitcoin paid in an amount less than the system's minimum recommended fee are not subject to execution or refund; 4. You provided incorrect details, and the system cannot make the payment; 5. You entered an invalid email address.